24/7 Customer Support
Learn more about what ‘customer support’ means in the web hosting world and about the various support varieties.
The availability of the customer and technical support that a hosting company offers will tell you a lot for the services which they provide as well. In the event that you are allowed to use only emails and tickets, you have most likely come across some reseller and not the actual web hosting supplier. When this is the case, you'll have to wait for a couple of days so as to have an issue resolved since the reseller may not be checking their communication regularly or they may need to contact the actual website hosting company for additional assistance. If the provider offers different options for communication with short response time that are available at any time, they're most likely the top provider, not a reseller. Which means that you will enjoy well-timed assistance and high quality support because they'll have direct access to the servers where your account will be created. Whatever the trouble - sales or technical, it is always better to be able to communicate with your hosting company directly using your preferred way of communication.
24/7 Customer Support in Hosting
We acknowledge the importance of getting assistance without delay, that's why our hosting
services feature 24/7 tech support plus various options for contact. If you don't have an account yet, you can easily give us a call or use our live chat and consult with a live agent, to learn more about our services or check if our servers meet the system requirements for your websites. In this way, you will not end up obtaining a service that you can't use. If you already have your website hosting account with us, you can also open a support ticket in the Hepsia hosting Control Panel in case the issue is strictly technical or it requires additional analysis. In contrast to the vast majority of suppliers that you can find today, we reply to all the tickets within the hour, so you won't have to wait for a whole day. Our support services are accessible twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
You can try our support services even before you get a semi-dedicated server
account from us since we have phone and online chat support for pre-sales, billing and general queries. Our agents can assist you to pick the perfect plan or provide you with details about our servers, so as to confirm whether the system requirements for your web sites are met. If you are an active customer, you also have the option to contact us via electronic mail or via our ticketing system, that is accessible via the Hepsia web hosting Control Panel. We guarantee that any time you employ any of these two ways of correspondence, you'll receive a response within no more than one hour and that’s 24/7, including weekends and official holidays. In case you've employed the hosting services of other companies, even large ones, you can compare the reply time because it ordinarily takes a full day for them to take care of a support ticket.
24/7 Customer Support in VPS
If you've got a Virtual Private Server through our company, you can contact us 24/7 for every server-related issue or forany difficulties and questions regarding the pre-installed software your server comes equipped with. If you have not ordered a virtual private server
package yet, you'll be able to learn more information about our solutions by giving us a telephone call or through the live chat service. For more tech problems, you should send an e-mail or open a support ticket through your billing Control Panel and you'll get assistance within no more than one hour no matter the time of the day, even on weekends and holidays. The typical response time usually does not exceed half an hour. In case you'd like to have assistance for third-party software, you are able to reap the benefits of the Managed Services upgrade which you can include to each and every VPS plan and our admins will help you with any set up or troubleshooting problem you have experienced.
24/7 Customer Support in Dedicated Hosting
With a 1 hour max answer time warranty, you will enjoy lightning-fast support when you order a dedicated server
from our company. Our customer and tech support teams are online 24/7/365, as a result every time you open a ticket through your billing account or you send an email related to any issue with the server or the pre-installed software on it whatever the time of the day, you'll get a response within 1 hour, even during holidays. Our ticketing system is the better option when the issue involved needs a longer period of time to be solved or when it should be sent to our admins, since it's a lot easier to keep track of the communication sent on both sides. For general, billing and sales issues/inquiries, you'll be able to call us or talk to a live agent through our chat service. In case you include the Managed Services upgrade to your server plan, our admins can also support you with third-party software installation and troubleshooting and similarly to the basic support, this service is available 24/7 as well.