In case you’ve purchased a hosting package and you’ve got some queries in regards to a concrete feature/function, or if you’ve experienced some complication and you need assistance, you should be able to get in touch with the respective tech support team. All hosting providers deploy a ticketing system no matter if they provide other means of contacting them aside from it or not, due to the fact that the most effective way to solve a problem most often is to use a ticket. This type of correspondence makes the responses sent by both parties simple to follow and allows the client care team representatives to escalate the issue in case, for example, an administrator should step in. In the general case, the ticketing system is not directly connected to the hosting space and is part of the billing account, so you need to have no less than two different accounts to get in touch with the technical support team and to actually manage the hosting space. Constantly logging in and out of different accounts might sometimes be a bore, not to mention the fact that it takes a long time for most hosting providers to reply to the tickets themselves.
Integrated Ticketing System in Hosting
With a hosting
from our company, you will never have to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can seamlessly access any trouble ticket whilst you are browsing through your files or changing various settings. The ticketing system is being closely monitored 24x7x365 by our tech support team members and the response time is maximum sixty minutes, but it seldom takes more than 20 minutes to get assistance. Unlike certain hosting providers, we don’t charge extra for using the ticketing system, so you can contact us as often as you wish and ask for information with regards to any technical or billing issue. In addition, you can read a selection of informational articles, which will help you fix the most commonly experienced challenges on your own.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which comes with all our Linux semi-dedicated hosting
, was developed with one aim in mind – that you should be able to manage everything connected to your account in one location and the support tickets are not an exception. Our ticketing system is built into the Hepsia Control Panel, so, in case you’ve got a question or confront an obstacle, you can get in touch with our client service team representatives immediately without needing to sign in to some other admin interface. You can look through your web files or check a variety of account settings while opening a new ticket or reading the answer to an older one. If you’ve got a ton of tickets and you’d like to find a particular one, you can use the clever search functionality, which is available in the Help section of the Hepsia Control Panel. We guarantee that you’ll obtain a response in less than an hour regardless of the nature of your inquiry or issue.