If your web hosting supplier supplies live chat support, you'll be able to speak with an agent live and find out helpful information or get an issue resolved in a very timely manner. The basic advantage of using chat instead of calling to consult with a live person is that you'll need just a computer with Internet access, so that you will not pay any fees if you are in a different state or country. What's more, it is much simpler to copy and paste data for instance domains, usernames or error messages i.e. details which are sometimes difficult to share with the other side on the phone. The live chat is also a considerably quicker way to contact your hosting service provider's support team compared to using a ticketing system. What's more, if some trouble requires some more time to be taken care of, you can do something else while you wait for assistance on the live chat, so that you won't lose time - something that is not possible if you are on the phone.