If your web hosting supplier supplies live chat support, you'll be able to speak with an agent live and find out helpful information or get an issue resolved in a very timely manner. The basic advantage of using chat instead of calling to consult with a live person is that you'll need just a computer with Internet access, so that you will not pay any fees if you are in a different state or country. What's more, it is much simpler to copy and paste data for instance domains, usernames or error messages i.e. details which are sometimes difficult to share with the other side on the phone. The live chat is also a considerably quicker way to contact your hosting service provider's support team compared to using a ticketing system. What's more, if some trouble requires some more time to be taken care of, you can do something else while you wait for assistance on the live chat, so that you won't lose time - something that is not possible if you are on the phone.
Live Chat Support in Hosting
As we acknowledge the fact that many troubles are quickly resolved when you chat with a live person, we supply a live chat service for all our potential and active customers. The chat is online every single day and our customer support representatives will assist you with a variety of questions and troubles. If you aren't our client yet, you'll be able to find out more about our hosting plans and the hosting platform in general so that you can be certain that your sites will work properly on our servers. In case you already have an account and you've got some questions or you have any kind of troubles with any of our solutions, you'll be able to join us on the live chat and we will provide you with the required details or help you troubleshoot the problem. You will need to open a support ticket for specific issues which require longer time or the expertise of a system administrator, but for a lot of common issues you'll receive help right away.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support that is available to all our potential and present customers. In case you're looking for a new web hosting account, you are able to chat in real time to one of our representatives and get more details about our Linux semi-dedicated hosting so as to pick the best package for your websites. In the event that you already have an account with us, we'll be able to support you in a timely manner with general, billing and 1st level technicalmatters. Though in some instances you may have to open a ticket because there're things that can't be resolved through a live chat, we'll be able to assist you with various standard tasks, for example installing an e-mail account in an email client or forwarding one domain name to another. As a result, you'll receive timely support and you'll save a lot of time.