If you've ever had a hosting account before or you've dealt with any other online service, you are probably aware from personal experience that for certain things it is better to consult with a live person over the phone than to exchange tickets or email messages. In order to learn more about a service before you buy it or if something small needs to be done, for example, it will be far easier and faster to get it done real-time. If you are able to get in touch with representatives over the phone, it is very likely that you're working with an actual website hosting supplier, not just a reseller. The level of support that you'll get on the phone differs between different companies - from standard issues to expert tech support. Usually most suppliers will offer you pre-sales assistance and first level phone support, while more complicated tech issues are handled via email or tickets.
Phone Support in Hosting
We believe that the option to speak with a live agent is very important, so we have three support lines globally (UK, USA and Australia) and you'll be able to reach us on the phone for 14 hours every day. If you consider acquiring one of our Linux hosting
, for example, you will be able to give us a call and find out more about our services before placing your order in order to make sure that we do meet all the system requirements for your websites. Following your order, you can get in touch with us about all the sales and / or billing troubles you may have, or get any type of general or basic tech information you need. We have tried to find the balance between phone and ticket support, so for strictly technical issues you'll have to use the ticketing system, which will help you follow the communication together with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be certain that there is always someone to help you when you have any queries about the semi-dedicated server
plans that we offer. Whether you would like to find out more about our plans, you have some billing issue or some general problem, you can call us. Although some more complex issues could need a ticket to give some time to our technical support team to investigate, we can assist you with countless technical questions on the phone as well, saving you precious time and efforts. As we have data centers on three different continents - in the U.S.A., the UK and Australia, we have local telephone lines in all of these countries as well. If you are in a different country, we have a global number where you can contact us.