Client Support Channels
A One–Hour Response Guarantee
We provide a sixty–minute response guarantee for every trouble ticket or email that you submit to the client support team. We’ll swiftly reply to all the typical enquiries and forward the issue to our server admins if further assistance is needed. If you take advantage of the Administration Services package, we will perform any of the included services at a time that has been discussed with you beforehand.
A First–Rate Help Desk Service
- We will be available to you 24x7x365 to answer any queries that you may have pertaining to our Web Hosting Control Panel and any of the applications that we have installed for you on the dedicated web hosting server. In case you also require support handling server management procedures, you can take advantage of our Administration Services package, which includes backup hard disk drive space, Operating System updates on a weekly basis, server monitoring and restarting procedures, plus installation and troubleshooting services.
An Easy–to–Navigate Help Area
Our Web Hosting Control Panel is pre–installed for every Linux dedicated hosting server. Among its features is a rather useful integrated knowledgebase that will guide you step by step on all the tasks that you can perform. The majority of instructional articles in addition video versions that show all the tasks that you can carry out in a highly illustrative way. You will find the educational articles and the video tutorials in the top right corner of each section of the Web Hosting Control Panel.