Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Center

  • You will find almost all the answers to your questions in the intuitive Help section built into Advanced Tech Online’s Web Hosting Control Panel. It offers a vast database with frequently asked questions and exhaustive help articles written by our accomplished customer support staff.

  • Top quality support service

  • Educational Videos

  • For those of you who’d like to discover how to address a frequently experienced problem by watching an educational video clip, we’ve added a collection of video tutorials to our Web Hosting Control Panel. All the video lessons are short and easy to follow. They offer you visual presentations of various site administration techniques.

  • Intuitive help center

  • A One–Hour Support Ticket Response Time Guarantee

  • We back up our semi–dedicated servers with a round–the–clock client care service and a 1–hour support ticket response time guarantee. Our competent technical support engineers will be online 24/7/365 to respond to your queries and to take care of any problem that you could encounter. Simply send a trouble ticket from the Help Center and we’ll respond to you quicker than you can say Jack Robinson.